Refund & Return Policy

Last updated: February 22, 2026

This Refund & Return Policy outlines the conditions under which returns and refunds may be accepted for purchases made on kk-fans.com.
Please review this policy carefully before placing an order.

1. Returns Overview

We accept return requests for eligible items in accordance with the conditions below.

Returns are currently available for customers within the United States.

2. Return Window & Eligibility

Return Window:
Return requests must be submitted within 60 days of confirmed delivery.

Eligible Condition:
To qualify for a return, items must:

Be unused and unwashed
Be in original packaging
Include all original tags, inserts, and accessories
Be in resalable condition

We reserve the right to decline returns that do not meet these criteria.

3. Return Shipping & Fees

Returns must be mailed to our designated return address, which will be provided after return approval.

Unless the item is confirmed defective or incorrect, customers are responsible for return shipping costs.

Approved returns for non-defective items are subject to a 5% restocking fee, calculated based on the product price.

Original shipping charges are non-refundable unless the return is due to our error.

4. Non-Returnable Items

The following items are generally non-returnable unless they arrive damaged or defective:

Plush toys
Photocards
Collectible or limited-release items
Pre-order items
Opened albums or sealed media products

5. Damaged or Incorrect Items

If your order arrives damaged, defective, or significantly different from the product description,
please contact us within 7 days of delivery.

Email: [email protected]

Please include:

Your order number
Clear photos of the issue
A brief description of the concern

After review, we may offer a replacement, partial refund, or full refund at our discretion.

Minor dents, creases, or surface wear to outer packaging caused during shipping are not considered product defects.

6. Refund Processing

Once a return is received and inspected, we will notify you of the approval status.

Approved refunds will be issued to the original payment method used at checkout.

Refunds are typically processed within 5 business days after approval.
Financial institutions may require additional time to post the transaction.

7. Order Cancellations

Orders cannot be cancelled, modified, or combined once placed.

By placing an order, you acknowledge and accept these conditions.