Refund & Return Policy

Last updated: October 2025

At KKFans, we are committed to providing authentic and high-quality K-Pop merchandise.
Please review our Refund & Return Policy carefully before placing an order.

1. Returns Overview

We accept returns for both defective and non-defective items, subject to the conditions below.

2. Return Window & Conditions

• Return window: Return requests must be submitted within 14 days of delivery.
• Item condition: Items must be new, unused, and in original packaging with all tags included.
• Return shipping: Buyers are responsible for return shipping costs unless the item is defective or damaged.

3. Non-Defective Item Returns

Returns for non-defective items are accepted if the item is unused, unopened, and in resalable condition.

The following items are generally non-returnable unless they arrive damaged or defective:

• Plushies
• Photocards
• Collectible or limited-edition items
• Preorder items

4. Defective or Damaged Items

If your item arrives defective, damaged, or significantly different from its online description,
please contact us within 7 days of delivery at
info@kk-fans.com.

We may offer a replacement, partial refund, or full refund depending on the situation.

Minor packaging wrinkles, dents, or shipping-related creases are not considered product defects.

5. Refund Processing

Approved refunds will be issued to the original payment method used at checkout.

Refunds are typically processed within 3–7 business days,
depending on your payment provider.

6. Order Cancellations

Orders cannot be canceled once they have been placed.
Please review your order carefully before completing payment.

KKFans Inc.
Registered in Wyoming, USA
Fulfillment centers in Los Angeles, CA and Seoul, South Korea