Refund & Return Policy

Last updated: October 20, 2026

This Refund & Return Policy explains how cancellations, returns, and refunds work for purchases made on kk-fans.com.
Please review this policy carefully before placing an order.

1. All Sales Final

All sales are final. We do not accept returns, exchanges, or cancellations for change-of-mind or other personal reasons — including ordering the wrong item, size, or color, or no longer wanting the item. This applies to in-stock, pre-order, and backorder items.

Damaged, defective, or incorrect items are handled under Section 2.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we will make it right. Please submit our Damage & Order Issue Report form within 7 days of delivery.

Please include:

Your order number
Clear photos of the item and packaging
A brief description of the concern

Once we verify the issue, we’ll send a brand-new replacement when available or issue a full refund for the affected item.

Minor dents, creases, or surface wear to outer shipping packaging do not by themselves establish a product defect. If the product is affected, or retail / collectible packaging was part of what you purchased, please show us the issue so we can assess it in context.

Unboxing evidence & a fair review

To report a received-order issue, complete our Damage & Order Issue Report form. Please record one continuous, unedited unboxing video beginning with the unopened parcel, showing the shipping label, original seals, protective packaging, and the items as you remove them. Include clear photos of the affected item and packaging, and retain the parcel, inserts, and product while we review.

You may share the original video and photos through a Google Drive or other file-sharing link with viewing access for [email protected], or email the evidence or link to [email protected] with your order number. Please keep evidence private; no public posting is required.

We record the packing of every order before dispatch. Our team reviews these recordings together with your evidence and relevant shipping information. A dispatch recording documents visible condition at that time; it does not rule out transit damage or hidden defects. If you do not have a complete unboxing video, explain the circumstances and send the evidence available. Missing video alone does not automatically disqualify a claim or remove mandatory consumer rights. This process does not impose a retroactive condition on existing orders.

If we verify a packing or transit issue affecting your order, we will help resolve it under this policy. Submission alone does not approve a refund or replacement. For concerns discovered later than 7 days, contact us so we can review the circumstances and applicable rights.

3. Lost or Undelivered Packages

A confirmed package loss before delivery is reviewed for replacement or refund under our Shipping Policy.

4. Refund Processing

Once we have reviewed your claim, we will notify you whether a replacement or refund has been approved.

Approved monetary refunds will be issued to the original payment method used at checkout. A discretionary preorder cancellation approved under Section 5 is handled as KK Points store credit, with the customer’s agreement, rather than a monetary refund. KK Points will not replace a refund required by applicable law.

Refunds are typically processed within 5 business days after approval, or sooner where required by applicable law.
Financial institutions may require additional time to post the transaction.

5. Preorder Purchases & Order Cancellations

Orders cannot be cancelled, modified, or combined once placed.

Preorder purchases are final sale for change-of-mind or other personal reasons. We arrange procurement from suppliers based on customer orders and commit funds to secure the merchandise. Once procurement has been arranged, those costs have already been incurred. We therefore do not accept cancellations, returns, or refunds for personal reasons, except for a discretionary exception approved below or where required by applicable law.

Exceptional personal circumstances: KK Points only

If you have exceptional personal circumstances, complete our Preorder Cancellation Request form with your order number and reason for the request. Submitting the form does not cancel your order or guarantee approval. Approval is at KK Fans’ discretion and is not guaranteed. If we approve a discretionary preorder cancellation for personal reasons, we will offer KK Points with a USD shopping redemption value equal to the approved credit amount, not a refund to the original payment method.

Before processing the cancellation, we will confirm the approved USD amount, the corresponding number of KK Points, and any applicable redemption restrictions in writing, and obtain your agreement. The calculation will use the amount actually paid for the affected purchase after discounts, rather than the original list price; treatment of any shipping charges and taxes will be stated in the offer and will comply with applicable law.

KK Points are store credit for future purchases at KK Fans, cannot be exchanged for cash, and are subject to the KK Points terms. Their USD redemption value is different from the rate at which shopping earns rewards points. Any rewards earned from a cancelled purchase may be reversed separately; this does not remove the agreed cancellation credit.

Unavailable items, shipping delays & other refund rights

If we cannot supply an item, we will notify you and refund the amount paid for the unavailable item, including any shipping charges and taxes that must be refunded. If we cannot ship within the promised timeframe, we will notify you and offer the option to agree to a revised shipping timeframe or cancel for a refund, as required by applicable law. A confirmed package loss before delivery will be reviewed for replacement or refund under our shipping policy.

Damaged, defective, or incorrect items remain covered by Section 2. The KK Points-only exception applies solely to discretionary cancellations for personal reasons. It does not replace refunds required by applicable law.

Nothing in this policy limits mandatory consumer rights.

6. Your Rights & Effective Date

This policy applies to orders placed on or after October 20, 2026. Orders placed before that date remain subject to the policy in effect when they were placed. Nothing in this policy limits any rights required by applicable law.