Refund & Return Policy

Last updated: September 6, 2026

This Refund & Return Policy outlines the conditions under which returns and refunds may be accepted for purchases made on kk-fans.com.
Please review this policy carefully before placing an order.

1. Returns Overview

We accept return requests for eligible non-preorder items in accordance with the conditions below. Preorder purchases are subject to the separate cancellation and final-sale rules in Section 7.

Voluntary returns are currently available for customers within the United States. This geographic restriction does not limit any rights required by applicable law.

2. Return Window & Eligibility

Return Window:
Return requests must be submitted within 60 days of confirmed delivery.

Eligible Condition:
To qualify for a return, items must:

Be unused and unwashed
Be in original packaging
Include all original tags, inserts, and accessories
Be in resalable condition

We reserve the right to decline returns that do not meet these criteria.

3. Return Shipping & Fees

Returns must be mailed to our designated return address, which will be provided after return approval.

Unless the item is confirmed defective or incorrect, customers are responsible for return shipping costs.

Approved returns for non-defective items are subject to a 5% restocking fee, calculated based on the product price.

Original shipping charges are non-refundable unless the return is due to our error or applicable law requires otherwise.

4. Non-Returnable Items

The following items are not eligible for change-of-mind returns. This does not exclude remedies for damaged, defective, or incorrect items, or rights required by applicable law:

Plush toys
Photocards
Collectible or limited-release items
Pre-order items
Backorder items
Opened albums or sealed media products

5. Damaged or Incorrect Items

Please contact us within 7 days of delivery if your item arrives damaged, defective, or incorrect.

Email: [email protected]

Please include:

Your order number
Clear photos of the item and packaging
A brief description of the concern

Once we verify the issue, we’ll send a brand-new replacement when available or issue a full refund for the affected item.

Minor dents, creases, or surface wear to outer shipping packaging do not by themselves establish a product defect. If the product is affected, or retail / collectible packaging was part of what you purchased, please show us the issue so we can assess it in context.

Unboxing evidence & a fair review

To report a received-order issue, complete our Damage & Order Issue Report form. Please record one continuous, unedited unboxing video beginning with the unopened parcel, showing the shipping label, original seals, protective packaging, and the items as you remove them. Include clear photos of the affected item and packaging, and retain the parcel, inserts, and product while we review.

You may share the original video and photos through a Google Drive or other file-sharing link with viewing access for [email protected], or email the evidence or link to [email protected] with your order number. Please keep evidence private; no public posting is required.

We record the packing of every order before dispatch. Our team reviews these recordings together with your evidence and relevant shipping information. A dispatch recording documents visible condition at that time; it does not rule out transit damage or hidden defects. If you do not have a complete unboxing video, explain the circumstances and send the evidence available. Missing video alone does not automatically disqualify a claim or remove mandatory consumer rights. This process does not impose a retroactive condition on existing orders.

If we verify a packing or transit issue affecting your order, we will help resolve it under this policy. Submission alone does not approve a refund or replacement. For concerns discovered later than 7 days, contact us so we can review the circumstances and applicable rights.

6. Refund Processing

Once a return is received and inspected, we will notify you of the approval status.

Approved monetary refunds will be issued to the original payment method used at checkout. A discretionary preorder cancellation approved under Section 7 is handled as KK Points store credit, with the customer’s agreement, rather than a monetary refund. KK Points will not replace a refund required by applicable law.

Refunds are typically processed within 5 business days after approval, or sooner where required by applicable law.
Financial institutions may require additional time to post the transaction.

7. Preorder Purchases & Order Cancellations

Orders cannot normally be cancelled, modified, or combined once placed. Eligible returns after delivery remain subject to Sections 1–5.

Preorder purchases are final sale for change-of-mind or other personal reasons. We arrange procurement from suppliers based on customer orders and commit funds to secure the merchandise. Once procurement has been arranged, those costs have already been incurred. We therefore do not accept cancellations, returns, or refunds for personal reasons, except for a discretionary exception approved below or where required by applicable law.

Exceptional personal circumstances: KK Points only

If you have exceptional personal circumstances, complete our Preorder Cancellation Request form with your order number and reason for the request. Submitting the form does not cancel your order or guarantee approval. Approval is at KK Fans’ discretion and is not guaranteed. If we approve a discretionary preorder cancellation for personal reasons, we will offer KK Points with a USD shopping redemption value equal to the approved credit amount, not a refund to the original payment method.

Before processing the cancellation, we will confirm the approved USD amount, the corresponding number of KK Points, and any applicable redemption restrictions in writing, and obtain your agreement. The calculation will use the amount actually paid for the affected purchase after discounts, rather than the original list price; treatment of any shipping charges and taxes will be stated in the offer and will comply with applicable law.

KK Points are store credit for future purchases at KK Fans, cannot be exchanged for cash, and are subject to the KK Points terms. Their USD redemption value is different from the rate at which shopping earns rewards points. Any rewards earned from a cancelled purchase may be reversed separately; this does not remove the agreed cancellation credit.

Unavailable items, shipping delays & other refund rights

If we cannot supply an item, we will notify you and refund the amount paid for the unavailable item, including any shipping charges and taxes that must be refunded. If we cannot ship within the promised timeframe, we will notify you and offer the option to agree to a revised shipping timeframe or cancel for a refund, as required by applicable law. A confirmed package loss before delivery will be reviewed for replacement or refund under our shipping policy.

Damaged, defective, or incorrect items remain covered by Section 5. The KK Points-only exception applies solely to discretionary cancellations for personal reasons. It does not replace refunds required by applicable law.

Nothing in this policy limits mandatory consumer rights. This update does not remove rights that applied when an existing order was placed.